Policies

Tanari Earth and Chipmunk Zen LLC

Last updated May 29th, 2024


Return Policy

Effective Date:May 29, 2024

Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward returns policy to ensure a hassle-free return process. Please review the following guidelines for returning your item(s):

General Return Conditions:

  • Return Window: You may return items within 36 hours of delivery if the return shipping is paid for by the buyer, and no damage has been done to the product.

  • Undamaged Condition: The product must be in its original, undamaged condition to be eligible for a return.

Damaged Items:

  • Documentation Required: If your product arrives damaged, please take photos documenting the damage and submit your claim by contacting us.

  • Return Shipping and Replacement: For items that arrive damaged, we will cover the return shipping cost and provide a replacement product.

Items Costing Less Than $500:

  • Extended Return Window: For items that cost less than $500, returns are accepted for any reason within 30 days of delivery, provided the product is undamaged and in its original condition.

  • Return Address: Please contact us to obtain the return address and further instructions.

How to Return an Item:

  1. Contact Us: Contact us with your order details to request a return.

  2. Prepare Your Return: Ensure the product is in its original, undamaged condition and properly packaged.

  3. Ship the Item: If you are responsible for return shipping, arrange for shipment to the provided return address. For damaged items, follow the instructions provided by our customer service team.

  4. Processing Your Return: Once we receive and inspect the returned item, we will process your return and notify you of the approval or rejection of your refund or replacement.

Additional Information:

  • Refunds: Approved refunds will be processed to your original method of payment within 7-10 business days.

  • Exchanges: If you need to exchange an item, follow the same return procedure and indicate your preference for an exchange in your email to us.

  • Non-Returnable Items: Certain items such as personalized products or items marked as final sale are not eligible for return.

For any further questions or assistance, please contact our customer service team.

We appreciate your business and are here to ensure you have the best possible shopping experience.

Privacy and Data-Use Policy

Effective Date: May 29, 2024

At Chipmunk Zen, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure your information is kept secure. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

  • Personal Information: We collect information that you voluntarily provide to us when you register on our site, place an order, subscribe to our newsletter, fill out a form, or contact us. This information may include your name, email address, mailing address, phone number, and payment details.

  • Non-Personal Information: We may also collect non-personal information about your visit to our website, such as your IP address, browser type, referring/exit pages, and operating system.

2. How We Use Your Information

  • Order Processing: To process transactions and deliver the products you have purchased.

  • Customer Service: To respond to your inquiries and provide customer support.

  • Communication: To send you information, respond to inquiries, and/or other requests or questions.

  • Marketing: To send periodic emails, if you have opted-in to our mailing list. You can opt out at any time (see below).

3. Data Sharing and Selling

  • No Data Selling or Sharing: We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

4. Opting Out of Mailing Lists and Marketing Emails

  • Opt-Out Process: You may opt out of receiving future emails from us by:

    • Email: Send a request

    • Contact Form: Submitting a request via our contact form on the website.

  • Response Time: We will address your opt-out request within 36 hours of submission.

5. Account Deletion

  • Deleting Your Account: If you wish to delete your account, please contact us. We will process your request and confirm the deletion of your account.

6. Data Security

  • Protection Measures: We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

7. Changes to Our Privacy Policy

  • Policy Updates: Chipmunk Zen reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we will notify you via email or a prominent notice on our website.

8. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us.

Thank you for trusting Chipmunk Zen with your personal information. We are committed to ensuring your privacy and security as you enjoy our products and services.